Second Screen User Experience

rbb - Rundfunk Berlin-Brandenburg

Second Screen. User Experience of a fairly-known application

Challenge

Second screen applications allow users to retrieve sensitive information while watching TV on a tablet or smartphone. Since this service is very new and users have little experience with it, a perfect user experience needs to be developed.

Approach

In a laboratory test YOUSE initially identifies optimization potentials for the usability. Subsequently the application is perfected during an one-month field test.

Outcome

Users are able to connect their tablet to the TV significantly faster and error-free after the optimization. They find the desired information more easily and assess the user experience very positive, which gives a boost on the perception of rbb.

17 gigabyte videos from tests
1 self constructed camera mount for tablets
26 test persons aged 29 to 64 years